Last Updated: September 6, 2026
Thank you for shopping with Nubblie. All Nubblie products are handmade and shipped internationally from China.
For any shipping-related questions, please contact us at support@nubbliesquishy.com.
Where We Ship
Nubblie currently offers international shipping to:
- United States
- Canada
- Japan
- Australia
- Destinations across Europe
Shipping availability may vary for certain remote areas, territories, or restricted destinations.
The final availability of shipping to your location will be determined by the delivery address entered at checkout.
Where Orders Ship From
All Nubblie orders are currently fulfilled and shipped from China.
Processing Time
Orders are typically processed within 3–5 business days.
Because every Nubblie product is handmade, processing may take longer than usual during:
- Holidays
- Promotional periods
- Periods of unusually high order volume
- Other high-demand periods
Processing time is separate from shipping transit time.
Estimated Delivery Times
After your order has shipped, estimated delivery times are:
- United States: 7–15 business days
- Canada: 7–15 business days
- Japan: 7–15 business days
- Australia: 7–15 business days
- Europe: 7–15 business days
These estimates begin after shipment and do not include the 3–5 business day processing period.
Delivery Times Are Estimates
Estimated delivery times are not guaranteed.
International shipments may occasionally experience delays caused by factors outside Nubblie’s reasonable control, including:
- Customs processing
- Flight schedules
- Weather conditions
- Public holidays
- Peak shipping seasons
- Local carrier delays
- Transportation disruptions
- Other circumstances outside our control
A delay caused solely by these circumstances does not automatically qualify an order for a refund.
Tracking Information
All Nubblie orders are shipped with tracking.
Once your order has shipped, you will receive a shipping confirmation with tracking information using the contact information provided with your order.
Please note that tracking updates may occasionally be delayed during:
- International transit
- Customs clearance
- Transfer between international and local carriers
A temporary lack of tracking updates does not necessarily mean that your package is lost.
Free Shipping
Free shipping is available to eligible destinations when the merchandise subtotal after all discounts and promotional codes is USD $39 or more.
Orders with a post-discount merchandise subtotal below USD $39 will be charged the applicable shipping fee shown at checkout.
Duties and Import Taxes
For currently eligible destinations, applicable duties and import taxes are included in our shipping arrangements.
Customers are generally not required to pay additional customs duties or import taxes upon delivery.
Shipping Address Responsibility
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please carefully check:
- Recipient name
- Street address
- House or apartment number
- Postal or ZIP code
- City
- State or province, where applicable
- Country
- Contact information
If you notice an error before shipment, please contact us at support@nubbliesquishy.com as soon as possible.
We will do our best to assist, but address changes cannot be guaranteed once fulfillment has begun.
Once an order has shipped, the shipping address generally cannot be changed.
Nubblie is not responsible for delays, failed delivery, returns, or loss caused by an incorrect or incomplete address supplied by the customer.
PayPal Shipping Address
For orders paid through PayPal, the shipping address associated with the PayPal transaction should match the delivery address used for the order.
If we identify an address discrepancy, Nubblie may place the order on hold and contact the customer for verification.
For payment security reasons, we may require the original order to be canceled and a new order placed using the correct shipping address before shipment.
Once the order has shipped, the delivery address cannot be changed.
Packages Returned Because of Customer Actions
If a package is returned because of:
- An incorrect or incomplete address
- Unsuccessful delivery caused by the recipient
- Failure to collect the package
- Refusal of delivery
- Another customer-related reason
the customer is responsible for the return shipping cost.
If you would like the order shipped again, you will also be responsible for the new shipping charge.
If you request a refund instead, the package must first be returned successfully and inspected.
Original shipping costs and return shipping costs are non-refundable where applicable.
If the package is lost during a customer-caused return, Nubblie cannot guarantee a refund.
Tracking Shows Delivered but Package Is Missing
If tracking shows Delivered but you cannot locate your package, please first:
- Check your mailbox
- Check around your front door or delivery area
- Ask members of your household
- Check with neighbors or building reception
- Contact the local delivery carrier
Occasionally, a carrier may mark a package as delivered shortly before the physical delivery is completed.
Nubblie will reasonably assist with an investigation when possible, but a package marked Delivered is not automatically considered lost and does not automatically qualify for a refund or replacement.
If the carrier later confirms misdelivery or loss, we will review the case based on the investigation result.
Lost Packages
If your package has significantly exceeded the estimated delivery window or tracking has not updated for an unusually long period, please contact us.
Nubblie will first investigate the shipment with the relevant logistics provider or carrier.
If the package is confirmed lost, or a reasonable investigation determines that it is no longer deliverable, Nubblie may offer:
- A free replacement
- A full refund for the lost item(s)
Packages that cannot be delivered because of an incorrect address, refusal, failure to collect, or another customer-related circumstance are not considered carrier-loss claims.
Contact Us
If you have any questions about shipping, delivery, tracking, or address changes, please contact:
Nubblie
Email: support@nubbliesquishy.com