Last Updated: September 6, 2026

Thank you for shopping with Nubblie.

Because all Nubblie products are handmade and some products may change in appearance or condition once opened, handled, or squeezed, please review the following return and refund policy carefully before making a purchase.

For any return, refund, or order-related questions, please contact us at support@nubbliesquishy.com.

Order Cancellations

Orders may be canceled within 24 hours of purchase, provided the order has not already been shipped.

After 24 hours, your order may already have entered our handmade production or packing process and can no longer be canceled.

If your order has already shipped, it cannot be canceled.

Change-of-Mind Returns

For destinations where no longer mandatory statutory return period applies, change-of-mind return requests must be submitted within 7 days of delivery.

To qualify for a return, the product must:

• Remain unopened with its original seal intact
• Be unused and undamaged
• Remain in its original packaging
• Be in a condition suitable for resale

Products with an opened, removed, damaged, or altered original seal are not eligible for a change-of-mind return.

Some restorable squishy products may be gently felt or lightly squeezed through the original unopened packaging, provided doing so does not alter the product or its resale condition.

Certain Nubblie products have a single-use or non-restorable texture. These products must not be squeezed, pressed, tested, or otherwise used if you intend to return them.

Once squeezed and permanently changed, they are considered used and are no longer eligible for a change-of-mind return.

Single-use or non-restorable products will also include an appropriate notice on the relevant product page.

This restriction does not apply when a product arrives damaged, defective, incorrect, or incomplete.

Return Shipping Costs

For change-of-mind returns:

• Return shipping costs are the responsibility of the customer
• Original shipping charges are non-refundable
• If your original order qualified for free shipping, we will not retroactively charge you for the original outbound shipping cost

You must contact us at support@nubbliesquishy.com and receive return approval before sending anything back.

Unauthorized returns may not be accepted.

We strongly recommend using a trackable return shipping service.

Nubblie is not responsible for return packages lost in transit.

Used or Opened Products

Unless the product arrived damaged or defective, we cannot accept returns of products that have been:

• Opened
• Directly handled after opening
• Used
• Permanently squeezed or compressed
• Stretched or twisted
• Altered in appearance or condition
• Otherwise made unsuitable for resale

For restorable products, gentle handling through the unopened original packaging is permitted as described above.

For single-use or non-restorable products, squeezing or testing the product in a way that permanently changes its condition is considered use.

DIY Supplies and DIY Kits

Unopened DIY supplies and DIY kits may be returned under our standard return rules.

We cannot accept change-of-mind returns for DIY materials that have been:

• Opened
• Partially used
• Mixed
• Colored
• Contaminated
• Removed from their original container
• Otherwise altered after opening

This includes, but is not limited to, fillings, gels, coloring materials, glue, glitter, decorative accessories, and other DIY components.

Products that arrive damaged, leaking, defective, incorrect, or incomplete remain eligible for after-sales support.

Sale and Final Sale Items

Products purchased during regular promotions or with discount codes remain eligible for returns under this policy.

Products specifically marked Final Sale or Non-Returnable are not eligible for change-of-mind returns.

Final Sale items are still eligible for assistance if they arrive damaged, defective, incorrect, or incomplete.

Damaged or Defective Items

If your product arrives damaged or has an apparent defect, please contact us within 48 hours of the tracking status showing delivery.

Please provide:

• Your order number
• Clear photos of the affected product
• Photos showing the product while it is still in its unopened packaging whenever possible
• Photos of the outer shipping package
• Any other relevant photos showing the condition upon arrival

These materials help us verify that the issue was present at the time of delivery rather than caused after opening or use.

Claims submitted after 48 hours may still be reviewed at our discretion, but we cannot guarantee that they will be accepted.

Wrong, Missing, or Incomplete Items

If you receive the wrong product, an incomplete order, or an incorrect quantity, please contact us within 48 hours of delivery.

Please provide your order number and clear photos showing the shipping package and all items received.

We Strongly Recommend Recording Your Unboxing

For damaged, defective, missing, incorrect, or incomplete orders, we strongly recommend recording a complete unboxing video beginning before the shipping package is opened.

Ideally, the video should clearly show:

• The unopened shipping package
• The opening process
• All products inside the package
• The damaged, incorrect, or missing-item issue

An unboxing video is not automatically required for every claim.

However, when the information already provided is insufficient to determine what occurred, Nubblie reserves the right to request reasonable additional photos, videos, or other supporting information necessary to review the claim.

If there is insufficient evidence to verify a claim, we may be unable to approve a refund or replacement.

Resolutions for Approved Claims

Once an issue has been verified, Nubblie may provide an appropriate resolution depending on the circumstances, including:

• A replacement
• A partial refund
• A full refund

If we confirm that an individual product arrived defective, we may issue a full refund for the affected product without requiring it to be returned.

A refund for one affected item does not automatically mean the entire order will be refunded.

Handmade Product Variations

Every Nubblie product is handmade.

Small variations between individual products and the photos shown on our website are natural and are not considered defects when they do not affect normal use.

These may include slight differences in:

• Color
• Shape
• Size
• Surface texture
• Transparency
• Filling distribution
• Placement of glitter, beads, or decorative elements
• Small air bubbles
• Handmade sealing appearance
• Color appearance caused by lighting, photography, or screen settings

Normal Wear and Changes During Use

Squishy products naturally change with use.

The following are generally considered normal wear or use-related changes rather than manufacturing defects:

• Surface wear caused by repeated squeezing
• Minor deformation after extended use
• Changes in transparency, gloss, or texture
• Cloudiness after handling
• Dust, hair, fibers, or residue adhering to the surface
• Irreversible changes caused by using a single-use texture product
• Normal deterioration associated with repeated use

Damage caused by fingernails, rings, sharp objects, excessive squeezing, pulling, twisting, or other use-related actions is not considered an arrival defect.

Improper Use or Storage

Damage or changes caused by the following are not considered product defects:

• Prolonged direct sunlight
• High temperatures
• Storage near heat sources
• Sharp objects
• Excessive stretching, twisting, or force
• Unsuitable cleaners, alcohol, or chemicals
• Pets
• Failure to follow the applicable product care instructions

Refund Processing

Approved refunds will be issued through PayPal to the original payment method.

The time required for a refund to appear depends on the original payment method, PayPal, your bank, or your card issuer.

Once Nubblie has issued the refund, processing time by the payment provider or financial institution is outside our control.

Refused and Customer-Caused Returns

Please do not refuse delivery without contacting us first.

A refused shipment does not automatically qualify as an approved return.

If a package is returned because of:

• An incorrect or incomplete address
• Failure to collect the package
• Unsuccessful delivery caused by the recipient
• Refusal of delivery
• Another circumstance attributable to the customer

the customer is responsible for the original shipping cost, return shipping cost, and any additional shipping cost required for reshipment.

If the customer requests a refund instead, the package must first be successfully returned to us and inspected.

Non-refundable shipping or return costs may be deducted where applicable.

We cannot guarantee a refund if a customer-caused return is lost before reaching us.

EU and UK Consumer Rights

Nothing in this policy limits any mandatory consumer rights available under applicable law.

Customers in the European Union and United Kingdom may have a statutory right to cancel an eligible online purchase within 14 days of receiving the goods, without providing a reason.

Where this statutory right applies, it takes priority over Nubblie’s standard 7-day change-of-mind return policy.

Customers exercising a statutory withdrawal right may be responsible for the direct cost of returning the goods where permitted by law and where they were informed of this responsibility before purchase.

Customers may inspect goods only to the extent reasonably necessary to determine their nature and characteristics.

Where permitted by applicable law, a refund may be reduced to reflect diminished value caused by handling beyond what is reasonably necessary to inspect the product.

This may be particularly relevant to single-use or non-restorable products that are squeezed or permanently altered.

Other statutory exceptions or rights may apply depending on the destination and product.

Contact Us

If you have any questions about returns, refunds, damaged items, or order issues, please contact:

Nubblie
Email: support@nubbliesquishy.com

support@nubbliesquishy.com